Frequently Asked Questions
FAQs
Everything you need to know about ordering, shipping, returns and our collections.
Shipping
Do you offer nationwide delivery?
Yes, we deliver across Pakistan. Standard delivery usually takes 3–5 working days, depending on your location. We also deliver worldwide.
International Orders
Do you ship internationally?
Yes — JOGI ships worldwide from Lahore, with dedicated delivery to the UAE, UK and USA. See the shipping policy for exact windows.
Sizing
Can I order custom sizes?
Yes, we do offer custom stitching. You can provide your measurements during checkout or contact us on WhatsApp for assistance.
Do you offer stitching service?
Yes — stitching service is available. Share your measurements during checkout or on WhatsApp and our atelier will take care of the rest.
How do I choose my size?
We offer custom stitching on every piece. Share your measurements at checkout or on WhatsApp and our team will confirm the fit for you.
Payments
What payment methods do you accept?
We accept Cash on Delivery (COD), Bank Transfer, and Online Payments for your convenience.
Returns
Can I return or exchange an item?
Yes. Items can be exchanged within 7 days if they are unused and in original packaging. Please note that customized or stitched items are non-exchangeable.
Contact
How can I contact customer support?
You can reach us easily via WhatsApp (+92 349 4958092) or through our Contact Us page. Our team is happy to assist you.
Delivery
How long does a made-to-order Jogi outfit take?
Made-to-order pieces are typically dispatched within 10–14 working days from confirmation. The exact timeline is confirmed at checkout.
Care
How should I care for an embroidered outfit?
Dry clean embroidered and silk pieces only. Store them away from direct sunlight, preferably in a breathable garment bag.